Privacy policy

Last updated: September 13, 2026

EcoBegin ("we", "us", or "our") operates ecobegin.com (the "Services"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase products, or contact our customer support team.

By visiting or purchasing through ecobegin.com, you agree to the collection and handling of your information as outlined in this policy.

1. Information We Collect

We only collect information necessary to process your orders, ship your packages, and provide customer care:

  • Contact & Delivery Details: Your full name, shipping address, billing address, email address, and phone number.

  • Order Details: Products viewed, items placed in your cart, purchase history, and delivery records.

  • Customer Communications: Messages, emails, or feedback submitted through our contact channels.

  • Device & Technical Information: Your IP address, browser type, device information, and network details collected automatically via cookies to ensure store security and prevent fraud.

Payment Information Security:

We do NOT collect, access, or store your credit card numbers, debit card details, or UPI PINs. All online payments are handled directly by PCI-DSS certified, encrypted third-party payment gateways (Razorpay and PayPal).

2. How We Use Your Information

We use your information strictly for legitimate commercial and operational purposes:

  • Order Fulfillment: Packing, dispatching, tracking, and delivering your products via our logistics partners (e.g., Delhivery, Shiprocket, or ONDC network partners).

  • Transactional Communication: Sending order confirmations, shipping updates, tracking numbers, and digital invoices.

  • Customer Support: Resolving inquiries, replacements, or damaged item claims.

  • Fraud Prevention & Security: Protecting our store against unauthorized transactions, abuse, or fraudulent activity.

  • Marketing (Optional): If you choose to subscribe to our newsletter, we may send occasional updates about new eco-friendly products or discounts. You can unsubscribe at any time.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third-party data brokers. We share data only with trusted partners required to run our business:

  • Platform Infrastructure (Shopify): Our store is hosted on Shopify, which stores your order data securely in accordance with global data protection standards.

  • Payment Processors: Razorpay and PayPal process and clear your payments.

  • Logistics & Delivery Partners: Courier partners receive your name, shipping address, and phone number exclusively to deliver your parcel.

  • Legal Compliance: If legally mandated by court order, law enforcement, or valid statutory authority under Indian law.

4. Cookies

Our website uses standard cookies provided by Shopify to remember items in your shopping cart, maintain your session, and ensure proper page loading. You can manage or block cookies through your browser settings, though doing so may limit your ability to check out.

5. Your Rights & Choices

You have the right to:

  • Review or update the personal contact information we have on file.

  • Request deletion of your customer account and contact history (subject to statutory tax and accounting retention requirements).

  • Opt out of promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing email.

To exercise any of these requests, contact us at support@ecobegin.com.

6. Grievance Officer & Contact Details

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer details are:

  • Store Name: EcoBegin

  • Grievance Officer: Sonu Kumar

  • Email: support@ecobegin.com (Subject line: Attn: Grievance Officer)

  • Contact Phone: +91 92047 23596

  • Physical Address: Jalsar Road, Chauba Badi, Deoghar, Jharkhand – 814112, India

All consumer grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.