Refund policy
Because our products are personal hygiene items (toothbrushes, tongue cleaners, and combs), we cannot accept returns once an item has been opened or used. However, if anything arrives broken, defective, or incorrect, we will replace or refund it immediately.
Hygiene Policy
Due to the intimate personal nature of oral care and wooden hair combs, we cannot accept returns on items once their outer seal, pouch, or packaging has been opened. This policy protects the safety and hygiene of all our customers.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or with missing items, we will make it right at no cost to you.
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Contact us within 48 hours of delivery at support@ecobegin.com with your Order ID.
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Attach 1-2 clear photos or a short video showing the damage, defect, or incorrect item received, along with the shipping label on the box.
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Once verified, we will dispatch a free replacement within 24-48 hours or issue a full refund to your original payment method.
Cancellations
You can cancel your order anytime before it has been dispatched from our facility. Once a tracking number is generated and handed over to the courier, an order cannot be cancelled in transit.
Refund Timelines
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UPI / Net Banking / Cards (via Razorpay): 5 to 7 business days for the funds to reflect in your source bank account.
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PayPal: 3 to 5 business days back to your PayPal balance or linked card.